No returns permitted, as our goods are customizable.
Only permissible returns are damaged, defective or incorrect items.
Helpful Hint: if returning by mail, we suggest using USPS flat rate shipping for convenience (you can find information on flat rate shipping via USPS.com or by clicking here). You will be responsible for covering shipping costs to return items.
Returned to Sender & Refused Packages
This can happen if 1) an address is invalid or missing information 2) the carrier is unable to deliver your package 3) the order is refused by the customer at the time of delivery. Returned to sender or refused packages will be restocked and you will be issued online store credit. Keep in mind that we do not guarantee your items will be in-stock at the time of your reorder.
Note: We are unable to make changes to orders that are placed on our system. To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring delivery. Cooley Family All Around LLC does not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.
Reserved Rights Regarding Returns
Cooley Family All Around LLC - l reserves the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:
Final Sale Items
Are not eligible for return.
Customizable apparel and not eligible for return and/or exchange
Should you receive a damaged item, please take a photo of the item which clearly displays the damage and email the photo to firstname.lastname@example.org along with a description of the damaged item and your Order Number. Once we receive your email and assess the damage, we will be in contact with you to determine the needed outcome.
Defective, Incorrect, or Missing Items
Upon receiving your order, please thoroughly check the delivered items. Should you receive an item that is defective, incorrect, or you believe that you are missing an item: please email email@example.com within 2 days of delivery. Include a photo and description of the issue along with your Order Number to ensure a speedy resolution.
This policy may be updated at anytime.